Note: This Policy operates in addition to, without limiting its scope in any way, your other obligations, in accordance with the seller agreement or otherwise.
General guidelines:
The following guidelines apply to sellers of both products and services. For product or service guidelines, please see the information that follows this section.
Products prices:
The merchant (seller) must add value-added tax to all displayed prices, and the advertised price for any product is inclusive of tax.
Attempts to convert transactions or buyers:
Any attempt to circumvent the specific procedures for selling on my Services or diverting users of my Services to another website or sale is prohibited. The display of any advertisements, marketing messages (special offers) or “invitations to operations” that induce, direct or encourage users of my Services to leave the Site of my Services are specifically prohibited. Prohibited activities include:
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- The use of email is intended to divert customers away from the sale on my Services.
- Include hyperlinks (internet links), URLs or web addresses in seller-generated confirmation emails or any product/offer description fields that are intended to divert customers away from a sale on my Services.
Unauthorized or inappropriate business names:
Your business name (the name that identifies your business entity on My Services) must be a name that meets the following specifications: accurately identifies your business, is not misleading, and you have the right to use it (which means it can’t tag anyone or otherwise infringe another form of trademark or intellectual property right of any person). In addition, you cannot use a business name that has an email suffix such as .com, .net, .biz, etc.
Inappropriate email communications:
Unsolicited emails to customers of my Services (not necessary for order shipment and not related to customer service) and emails associated with marketing communications of any kind are prohibited.
Proper handling of customer phone numbers:
My services provide access to customer phone numbers for professional sellers who ship their own orders so that they can meet the shipping label requirements of the carriers. If you receive such customer information, you are required to comply with the policy for maintaining personal information of my services customers which can be found in our seller agreement.
Please review the policy and guidelines below to ensure that customers’ phone numbers are used correctly.
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- Proper handling of customer phone numbers:
- Label printing to comply with carrier requirements.
- Get rid of customer phone number data that you keep after processing customer orders.
- Monitor who has access to customer phone numbers in your organization, as it is your responsibility to protect this data.
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- Improper handling of customer phone numbers:
- It is never allowed to contact the customer using his phone number. To communicate with the customer about his orders, the message service between the buyer and the seller should be used only. For more information, please see the Frequently Asked Questions about the messaging service between buyer and seller.
- Customer phone information may never be shared with a third party.
- Customer information of any kind, including phone numbers, may never be taken out of the message service between Buyer and Seller.
Direct email addresses:
Buyers and Sellers can communicate with each other via the Buyer-Seller messaging service in which unique email addresses generated through my Services are assigned to each of the parties. Sellers are prohibited from providing direct email addresses not created through the Services on the Services Site or through messaging in the Message Service between the Buyer and Seller.
Submitting notices of infringement as an agent or body to protect the trademark
My Services understands that many trademark owners may choose to act on behalf of trademark protection authorities or their agents in reporting intellectual property rights infringement, and accept submissions from authorized agents. However, my Services do not allow individuals with active Selling Accounts to submit infringement notices as a trademark agent in the event that they benefit by providing those notices in connection with their Selling Account (for example, by removing competitor offerings). The selling account of any person providing notices as an agent for the benefit of such notices in connection with their status as a seller may be suspended.
Abuse of Selling Service on My Services:
All sellers can access Sell My Services. If a vendor frequently uploads excessive amounts of data, or otherwise uses the Service in an excessive or unreasonable manner, it could impose a disproportionate load on the Site and impede the ability of other vendors to easily access and use the Service. If the Selling Service is abused on my Services or is used in an excessive or unreasonable manner, My Services may in its sole discretion restrict or block access to product uploads or any other functionality that is subject to abuse until you stop abusing it.
Abuse case management on my services or threaten employees on my services
Seller Support Services may be used in the event of an inquiry or issues with a Seller account with my Services and you have the ability to already assess the quality of support provided by our Seller Support Partners to help us continue to improve. Misuse of this function is prohibited. We measure the performance of our employees with high quality standards in order to be able to provide you with the best possible customer service and we also expect sellers to have a professional manner of communication and fair evaluation to our customers and employees.
Misuse of ratings by rating, rating or opinions:
Any attempt to exploit ratings, ratings or opinions is prohibited.
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- Ratings and Ratings: Ratings and ratings features allow buyers to rate the overall performance of the seller, which helps sellers gain a good reputation in the marketplace for my services. You may not post an offensive or inappropriate evaluation, or mention personal information about a partner in a business transaction. This also includes posting reviews or ratings for your account. A rating can be requested from the Buyer but no incentive can be paid or offered to the Buyer either to submit the rating or to remove it. In addition to the above, posting reviews impersonating third parties or for commercial purposes is strictly prohibited.
- Opinions: Opinions are important to the marketplace for selling my services, as they serve as a forum for positive and negative evaluation of the specifics of products and services and the experiences of the feedback providers. Reviews cannot be written for products or services in which you have a financial interest, including reviews for products or services sold by you or a competitor. In addition, it cannot offer compensation for the opinion (including free or discounted products). Feedback requests that encourage only positive feedback or offer compensation are prohibited. You cannot ask the buyer to edit or remove the opinion.
Upload product images showing inappropriate generic products:
Uploading images of products that display the trademark in a temporary or non-permanent manner (such as on a product label or packaging, etc.) where the product is a generic product without a permanent trademark representing your own brand is prohibited. My Services reserves the right to remove, block or modify images of products that violate this prohibition.
Create product detail page iterations:
It is prohibited to create a product detail page for a product already in my catalog of services.
Create separate offers:
Sellers cannot create separate offers for exact copies of the same product. Showing the same product individually multiple times is confusing for buyers and frustrating for other sellers. Sellers must use the Quantity field to display multiple versions of the same product, and display separately only if the same product is displayed in different states.
Abuse of search and browsing:
When customers use the browsing engine and search structure of my Services, they are expected to see relevant and accurate results. Therefore, any attempt to exploit your search and browsing experience is prohibited. Prohibited behaviors include, but are not limited to:
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- Artificial simulation of visitor traffic (through internet bots, paying to click on natural search results, etc.).
- Providing misleading or irrelevant catalog information (title, POIs, description, spin-offs, keywords, etc.).
- Add product identification numbers (brand names, product names, ASINs, etc.), even if they are your own, to the attributes of the hidden keywords.
For more context and guidelines, see Optimizing offers for search.
Price manipulation after transactions:
Any attempt to increase the discount price of the product after the transaction has been completed is prohibited.
View prohibited products:
The sale of parts or products derived from whale, dolphin, porpoise, shark, elephant (including elephant ivory) or other endangered plants or animals is prohibited under the regulations.
Special conditions for delivery agents
Entitlement to services
You represent and warrant that:
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- Your use of the services of my services site or application has never been disabled or prevented from using them at any time.
- You have full power and authority to contract and that you will not be in breach of any law or contract.
- You are not a competitor to my services site or application, and you do not offer any competing product to the services provided on my services site or application.
- You are an independent party and do not act as an agent, representative, distributor or partner of my Services website or application. You may not, directly or indirectly, represent yourself as a representative of the Services site or application or act in a manner that may carry or create obligations without the prior written consent of the Services site or application. If consent is granted, your action limits are limited to actions that allow you to carry out the service provided. You also have no right to make any offers to users on behalf of my Services website or application, and you acknowledge that your breach of this provision will make you fully responsible for all obligations arising from such breach and subject you to criminal prosecution and ban from your use of the Platform.
COMMITMENTS AND WARRANTIES
You represent and warrant that you will:
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- Comply with all applicable laws and regulations in your country.
- Provide correct and accurate information to the administration of my services website and application and update it periodically.
- Review and comply with any notices sent through the Services website or application in connection with your use of the Service provided by the Services website or application.
- You will not duplicate, sublicense, issue, publish, transfer, distribute, perform, offer, sell or re-categorize the Services of my Services website or application, otherwise you will transfer or commercially exploit the Service, except as permitted under this contract.
- You will not use the information, content or any data you access or obtain through the services of the services of my services for any purpose other than for personal use and you will use the application and the service exclusively for your own purposes and will not sell them to any third party (including but not limited to provide any service to any other person).
- You will use the Service or Application for lawful purposes only, and you will not use the Services to send or store any illegal or fraudulent material.
- You are committed to adopting standards to maintain the safety of the products that are transported through your vehicle during delivery so that orders are delivered while they are in a sound health condition.
- You will not use the Service or Application to cause harm, inconvenience, or inconvenience to anyone.
- It will not impede the proper operation of my Services website or application.
- You will not attempt to harm the Service or the Site or Application of My Services in any way.
- You will not copy or distribute the Application or other content without the written permission of my Services website or application.
- You will keep your account password or any identification we provide to you and provide access to your account, securely and confidentially.
- You will provide us with all evidence that proves your identity at the discretion of the administration of my services website and application.
- The management of my services website or application has the right to refuse to provide the service or use the application without giving reasons .